top of page

FAQ

Frequently Asked Questions (FAQ)

Orders & Payment

1. How can I place an order? Choose the product you like, add it to your cart, and proceed to checkout. Enter your contact details, then select your preferred delivery and payment methods. Once your order is placed, you will receive a confirmation via email or messenger.

2. What payment methods do you accept? We accept:

  • Online card payments (Visa, MasterCard, etc.)

  • Bank transfer

  • Cash on pickup (if available)

3. Can I place an order without registration? Yes, you can place an order as a guest — you only need to provide your contact information for shipping.

Delivery & Pickup

4. Where do you deliver? We deliver throughout Wrocław and ship packages across Poland via courier services and Poczta Polska.

5. How much does delivery cost? The delivery cost depends on the chosen shipping method and the delivery location. The price will be calculated automatically during checkout.

6. Can I pick up my order in person? Yes, you are welcome to pick up your order at our store/studio. You can find our address and opening hours in the "Contact" section.

7. Can I schedule delivery for a specific day or time? Yes, you can specify your preferred delivery date and time during checkout — we will do our best to accommodate your request.

Bouquets & Products

8. Do you make custom bouquets? Of course! We create bouquets according to individual requests, tailored to your preferred color, style, and budget. Please contact us to discuss the details.

9. Will the bouquets and toys look exactly like the photos? Each product is handmade, so there may be minor variations in colors or details. However, the overall composition and appearance will always match the photo.

10. How should I care for my bouquet or decoration? We include a brief care instruction with every product. If you have any questions, we are always happy to advise you.

Custom & Corporate Orders

11. Do you handle corporate orders or special events? Yes! We provide decorations and bouquets for events, weddings, photoshoots, and corporate gifts. We offer individual terms for large orders.

12. Can I personalize a toy or the packaging? Yes, we can add a name, date, logo, or a special message based on your idea.

bottom of page