Regulamin sklepu | Feel Flowers

Store regulations

Terms and Conditions of the Fell Flowers Online Store

1. General Provisions

The Feel Flowers online store, operating at www.feel-flowers.com, is managed by FEEL FLOWERS OLENA VILTOVSKA, located at ul. Romana Dmowskiego 15/lok.210, 50-203, Wrocław, NIP: 8943250832, REGON: 540521270.
These Terms and Conditions define the rules for using the store, placing orders, payments, delivery, as well as returns and complaints.
Placing an order in the store constitutes acceptance of these Terms and Conditions.
The store conducts mail-order sales and (if applicable) stationary sales at the company's headquarters.
Contact with the store is available via e-mail: biuro@feelflowers.com or by phone: +48 733 631 211.

2. Offer and Orders

All products presented in the store are handmade or prepared individually with the utmost care.
Product photos and descriptions are for illustrative purposes only — due to the natural character of the materials (e.g., flowers), the actual appearance may vary slightly from the photo.
Orders can be placed:
- Through the store's website,
- By e-mail or telephone.
A condition for order fulfillment is the provision of correct contact details.
The store reserves the right to refuse an order in the event of stock unavailability, incorrect data, or failure to pay for the order on time.

3. Prices and Payments

All prices listed in the store are gross prices (including VAT) and are expressed in Polish Zloty (PLN).
The price of the product provided in its description is binding at the time the order is placed.
Available payment methods:
- Bank transfer,
- Online card payment,
- Instant online payments,
- Cash on personal pickup.
In the case of payment by bank transfer, the order will be processed after the funds are credited to the store's account.

4. Delivery

Orders are fulfilled within Wrocław (and across Poland — not applicable to fresh flowers, bouquets, or live plants).
Delivery time is usually between 1 to 3 business days.
For custom-made products, the lead time may be longer; the customer will be informed accordingly.
The delivery cost depends on the selected shipping method and is provided during checkout.
The store is not responsible for delays caused by courier companies.

5. Personal Pickup

The customer has the option to pick up the order in person at the store's headquarters: ul. Romana Dmowskiego 15/lok.210, 50-203, Wrocław.
Pickup is possible after prior confirmation from the store that the product is ready for collection.

6. Returns and Withdrawal from the Agreement

In accordance with the Act of 30 May 2014 on Consumer Rights, the customer has the right to withdraw from the agreement within 14 days of receiving the goods.
The right of withdrawal does not apply to products made to individual order (e.g., personalized bouquets, decorations, handmade toys).
To exercise the right of withdrawal, the customer should send a statement of withdrawal to the e-mail address: biuro@feelflowers.com.
Refunds will be issued within 14 days of receipt of the returned product.
The cost of returning the goods is borne by the customer.

7. Complaints

If the product is damaged, inconsistent with the order, or has defects, the customer has the right to file a complaint.
Complaints should be submitted via e-mail to biuro@feelflowers.com, including photos of the product and a description of the problem.
The store will process the complaint within 14 business days.
If the complaint is accepted, the store will replace the product, repair it, or issue a refund.

8. Personal Data Protection

The administrator of personal data is FEEL FLOWERS OLENA VILTOVSKA.
Customers' personal data are processed solely for the purpose of fulfilling the order, in accordance with the applicable GDPR (RODO) regulations.
The customer has the right to inspect, correct, or delete their data.

9. Final Provisions

The store reserves the right to make changes to the Terms and Conditions.
In matters not regulated by these Terms and Conditions, the provisions of Polish law shall apply, in particular the Civil Code and the Act on Consumer Rights.
Any disputes will be resolved by the competent common court in accordance with applicable regulations.

FEEL FLOWERS ONLINE STORE TERMS AND CONDITIONS

1. General Provisions

The Feel Flowers online store, operating at www.feelflowers.com (http://www.feel-flowers.com/), is operated by FEEL FLOWERS OLENA VILTOVSKA, with its registered office at ul. Romana Dmowskiego 15/lok. 210, 50-203 Wrocław, NIP 8943250832, REGON 540521270.

The Seller is exempt from VAT pursuant to applicable law. The prices listed in the store are gross prices (VAT-exempt). An invoice will be issued upon the customer’s request.

These Terms and Conditions set forth the rules for using the store, placing orders, making payments, delivery, filing complaints, and the liability of the parties.

Placing an order constitutes acceptance of these Terms and Conditions.

Contact:
biuro@feelflowers.com
+48 733 631 211

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2. Product Selection and Characteristics

The products offered in the store are handmade and custom-made, primarily from fresh flowers and natural materials.

Due to the seasonality and availability of flowers, the appearance of the products may differ slightly from the sample photos shown in the store.

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3. Orders

Orders can be placed:

via the website,
by email,
by phone,
on Instagram,
on Telegram,
or on WhatsApp.

The following conditions must be met for an order to be processed:

providing correct information,
accepting the terms and conditions,
and paying for the order (if required).

The store reserves the right to refuse to fulfill an order in the event of:

unavailability of materials,
incorrect information,
non-payment.

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4. Order Changes and Cancellations

The customer may change or cancel an order only until the store has begun processing it.

Processing is deemed to have begun, in particular, when:

preparation of the bouquet or arrangement begins,
flowers and materials are purchased or reserved,
the order is forwarded for processing.

Once fulfillment has begun:

it is not possible to change the order,
it is not possible to cancel the order,
the customer is not entitled to a refund.

In exceptional cases, the store may consider the customer’s request on a case-by-case basis; however, this does not constitute an obligation on the part of the store nor a basis for claims.

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5. Prices and Payments

All prices are listed in Polish zlotys (PLN) and are gross prices (VAT-exempt).

Available payment methods:

bank transfer,
instant online payments,
credit/debit card,
cash upon in-person pickup.

The order is processed once the payment has been credited (if applicable).

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6. Delivery and Pickup

Delivery is available within Wrocław and the surrounding area.

The cost and delivery time are determined on a case-by-case basis or specified when the order is placed.

The customer is required to provide correct recipient information.

If the recipient is not present:

the order may be left at the address,
handed over to a third party designated by the customer,
or considered fulfilled.

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7. In-Person Pickup

In-person pickup is available at the following address:
ul. Romana Dmowskiego 15/lok. 210, 50-203 Wrocław.

Pickup takes place after prior confirmation

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8. Contact Regarding Orders

All matters related to order fulfillment, including issues, discrepancies, or questions, are handled exclusively with the person who placed the order.

The store does not conduct investigations with third parties who are not parties to the contract.

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9. Returns and Withdrawal from the Contract

Pursuant to the Act of May 30, 2014, on Consumer Rights, the consumer has the right to withdraw from the contract within 14 days.

However, pursuant to Article 38(4) of that Act, the right of withdrawal does not apply in the case of:

goods that spoil quickly,
goods made to individual order.

The products offered by FEEL FLOWERS (in particular, flowers, bouquets, and floral arrangements) are perishable goods and are made to order.

Therefore:

the right to withdraw from the contract does not apply,
the store does not accept returns or issue refunds after the order has been delivered and accepted in accordance with the contract.

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10. Complaints

Complaints may only concern:

damage incurred during delivery,
non-conformity of the product with the order,
defects visible at the time of delivery.

Complaints must be submitted within 24 hours of delivery to the following address: biuro@feelflowers.com, along with photos and a description.
Complaints submitted after this time may not be considered due to the nature of the products.

The store will process the complaint within 14 days.
If the complaint is upheld, the store may:
replace the product,
offer a partial refund,
issue a refund.

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11. Personal Data (GDPR)

The controller of personal data is FEEL FLOWERS OLENA VILTOVSKA.

Personal data is processed solely for the purpose of fulfilling orders, in accordance with applicable GDPR regulations.

The customer has the right to:

access their data,
correct it,
and delete it.

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12. Final Provisions

The store reserves the right to amend these terms and conditions.

In matters not covered herein, the provisions of Polish law shall apply, in particular the Civil Code and the Consumer Rights Act.

Any disputes shall be settled by the competent common court in accordance with applicable law.